I opened one of the three kits, and accidentally dropped the perm lotion trying to get the second top off of the bottle. It shattered all over the bathroom, so I wrote to customer service asking if I can order only a replacement for that vial. No response.
So, I opened another kit and followed all of the very poor instructions (see photo).
1) There are no brushes or applicators with anything except the glue. So I used one that i had. Not sure how one is expected to apply everything without an applicator.
2) The instructions refer to pads to put under your lids to protect the skin. There are none. It also says to cover with plastic. How? And with what? There was nothing included, and with the lifting pads sliding everywhere, no idea how this should have, or could have been covered.
3) The lifting pads do not stay on the upper lids even after several attempts to glue the lashes in place. I finally used my hair dryer on the cool setting to dry tiny bits at a time and got most of the lashes to stick. However as soon as the perm solution was applied they fell back off and had to be repositioned.
4) This flat does not work. After applying everything, waiting the appropriate amounts of time and finishing, my lashes look no different than before. I get better results from two layers of good mascara without taking an hour to apply it (after photo attached).
Not easy to use, and definitely not a substitute for salon lashes or even good mascara. The biggest waste of almost $200…