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FAQ

THE FOLLOWING POLICIES APPLY TO GENERAL ONLINE PURCHASES MADE ON Them Gadgets

Them Gadgets USUAL SHIPPING TIMES ARE AS FOLLOWS:

US, CAN & AU: 10-20 Business days

Europe: 7-15 Business days

Asia: 7-15 Business days

Rest of World: 10-25 Business days.

We will reship a new item free of charge if you did not receive your first item within 60 days of ordering. If this is the case, please contact our customer service department at themgadgets@gmail.com

Please note that the shipping time depends on the time of the year. There are expected delays during holidays.

 

REFUNDS:

Please note that:

-ALL SALES ARE FINAL

-REFUNDS ARE ONLY GIVEN IN THE FORM OF STORE CREDIT

ORDER CANCELLATION:

Unfortunately, we can NOT guarantee a cancellation can be made but if you just placed your order, contact us, we will try our best to locate your order and make the cancellation. Once you place your order, we have an automated system that helps us ship your order in less than 24hrs. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a $5.00 cancellation fee for items placed through the system.

MISSING ITEMS:

If an item was missing in the box, we will send you a new item as soon as possible.

Please verify if you have more than one tracking number. Different products may come from different warehouses. Individual items often come in separate packages.

  1. You must notify Them Gadgets about any missing items within seven (7) business days of delivery.
  2. Contact us with the invoice number, contact information, and a list of missing items.
  3. Please send us the picture of the package where there is a description of what was in the box.
  4. Once we have received the claim from you, along with the package image, our customer representative will inspect your order and contact you and a new product will be sent to you.

ITEMS NOT RECEIVED:

Please note that countries customs can delay packages by many weeks, and we do not have any control over your local customs laws or delays.

Note: We do not pay customs fee at this time; any fees are the responsibility of the customer.

While contacting customer service via email, specify your invoice number, contact information, and a list of the non received items. Our customer service team will look into your situation.

REFUSED AND UNCLAIMED SHIPMENTS:

Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.

 

ADDRESS CHANGE:

If any wrong address is provided contact us as soon as possible. Unfortunately, we can NOT guarantee that this modification can be made, but we will do our best to locate your order and make the address change.

If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you the carriers contact information you need.

 

 

TERMS & CONDITIONS

PRIVACY POLICY

Them Gadgets enforces a strict privacy policy which every employee of Them Gadgets must comply with. Them Gadgets will not disclose information of its customers to any third party. In the event of a sale, merger or acquisition of Them Gadgets company, Them Gadgets will transfer customer details to the new owners. The transfer of the information will be dealt with appropriately and in the most secure form possible.