US, CAN & AU: 10-20 Business days
Europe: 7-15 Business days
Asia: 7-15 Business days
Rest of World: 10-25 Business days.
We will reship a new item free of charge if you did not receive your first item within 60 days of ordering. If this is the case, please contact our customer service department at firstname.lastname@example.org
Please note that the shipping time depends on the time of the year. There are expected delays during holidays.
Please note that:
-ALL SALES ARE FINAL
-REFUNDS ARE ONLY GIVEN IN THE FORM OF STORE CREDIT
Unfortunately, we can NOT guarantee a cancellation can be made but if you just placed your order, contact us, we will try our best to locate your order and make the cancellation. Once you place your order, we have an automated system that helps us ship your order in less than 24hrs. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a $5.00 cancellation fee for items placed through the system.
If an item was missing in the box, we will send you a new item as soon as possible.
Please verify if you have more than one tracking number. Different products may come from different warehouses. Individual items often come in separate packages.
Please note that countries customs can delay packages by many weeks, and we do not have any control over your local customs laws or delays.
Note: We do not pay customs fee at this time; any fees are the responsibility of the customer.
While contacting customer service via email, specify your invoice number, contact information, and a list of the non received items. Our customer service team will look into your situation.
Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.
If any wrong address is provided contact us as soon as possible. Unfortunately, we can NOT guarantee that this modification can be made, but we will do our best to locate your order and make the address change.
If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you the carriers contact information you need.
TERMS & CONDITIONS